Refund policy

RETURNS & EXCHANGES

What is your return policy?
We accept returns and exchanges within 30 days of purchase. Items must be unused, unopened, and in their original packaging – we do not accept returns of used items. You will be refunded the full amount of the items. We are not able to refund the original shipping charges as these are paid directly to the carrier.

To initiate a return, please reach out to woof@lilluvdog.com or fill out the contact form here, and be sure to include your order number 

How long does it take to process a return?In some circumstances, our customer support team may need to review your return request – please allow 1-2 business days to review. Once a return is dropped off and scanned by the shipping carrier, the return is processed – credit card refunds usually take 3-10 business days to appear on your statement.

What do I do if I am missing an item from my order?
Please email woof@lilluvdog.com within 48 hours of receiving your order with a photo of everything you received and the packaging. We'll make sure that you receive everything you've ordered.

What do I do if my package is missing or damaged?
If your order has been marked as delivered, but you haven't received it, please wait 3 business days before reaching out to woof@lilluvdog.com. Carriers sometimes preemptively mark a package as delivered before they actually complete the delivery. We also recommend checking with your building management, concierge, mailroom, or neighbors to see if they received the package for you.

If your package is damaged, or if product arrives damaged in any way, please reach out to woof@lilluvdog.com.

Can I exchange my item?
At this time, we do not offer exchanges.

Can I cancel my subscription?

Yes, all subscriptions can be cancelled after the first subscription offer is processed